Privacy
How we handle your information
Template for demonstration. Lumen Business Support is a fictional brand. Any business using this tool must replace this page with its own privacy policy, reviewed against the Australian Privacy Principles.
What we collect
- Your diagnostic answers, such as hours spent on admin and the tools you use. These are processed in your browser to produce your results. They are kept in your browser’s session storage so a page refresh doesn’t lose your progress, and they’re cleared when you close the tab or choose “Start again”.
- Your first name, email address and, optionally, your business name, only if you request your action plan.
- Your marketing preference. This is a separate, optional choice. Requesting your plan does not subscribe you to marketing.
Why we collect it
To prepare your personalised action plan and, where you request it, so we can follow up about your enquiry. Your summary includes your diagnostic results so we understand your needs before we contact you.
Who receives it
Your details are used only by us, through the email and customer-management services we use to run the business. They are never sold. On this demonstration site, no details are forwarded or stored: the server checks your submission, then tells you it was not sent.
Analytics
If analytics are enabled, they record anonymous events only (for example “diagnostic completed”). They never include your name, email, business name or answers that identify you.
Your choices
- You can complete the diagnostic and see your results without giving any contact details.
- You can unsubscribe from marketing at any time using the link in any email.
- You can ask us to access, correct or delete your information.
- If you’re unhappy with how your information has been handled, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).